PHOTOGRAPHY PRINT SHOP FAQ’s
+ Where are the prints produced?
We are proud to have our prints produced and packaged right here in Canada! Ordered images by Zoya Lynch Photography are printed and packaged at a photo lab in Ontario, then shipped directly from the lab to your home.
+ Will my print be signed by Zoya Lynch?
Unfortunately, no. The photographs are printed in Ontario and shipped directly to your home, so will not have any personal touches by Zoya herself.
+ Is it possible to order a custom print of a photo that isn’t listed in the Print Store?
110%! We absolutely love to accommodate custom orders. Simply get in touch through the contact form to start the custom order process.
+ What type of paper are the photographs printed on?
Hahnemühle Photo Rag® is one of the world’s most popular papers and the valued all-rounder for high-quality FineArt inkjet printing. The white cotton artist’s paper, with its characteristic, wonderfully soft feel, boasts a lightly defined felt structure, lending each artwork a three-dimensional appearance and impressive pictorial depth. Combined with the matt premium inkjet coating, this paper produces outstanding prints that feature brilliant colours, deep blacks, striking contrasts and perfect reproduction of detail.
+ What are the frames made of?
Cut and milled from gorgeous Canadian Ashwood, Gallery Frames bring art to your living space while maintaining a show-stopping exhibition feel. Each frame has a nice deep 1.5” profile and is available in black and white. Both colour options showcase the natural grain of the wood. These heirloom frames are built to last a life (or even two or three!), as Ash is naturally very durable hardwood.
+ Is a frame included?
Frames are not included with prints. However, Gallery Frames in black or white can be purchased as an add-on with any print.
+ How are the prints shipped?
Ensuring a safe journey for your print(s) will always be a top priority! Unframed prints are rolled up and shipped in protective tubes and framed prints are packaged and shipped in boxes.
+ Is my package going to arrive in good condition?
All orders are packaged with time-tested, super-tough packaging materials and shipments are fully insured, so should any damage occur during shipment, you are completely covered!
+ When will I receive my physical print order?
Please allow for up to 14 business days for delivery. You will be notified if your expected delivery will exceed this.
+ Can I change my order?
No. Once an order has been placed, we are unable to edit, change, or remove any of the prints in your order.
+ Can I cancel my order?
Unfortunately, also no. Once an order has been placed it cannot be cancelled.
+ Can I return my order?
All orders are final.
+ Do you ship internationally?
At this time, we only ship within Canada.
+ What if I have an issue with an order I received?
Your complete satisfaction with your order is our top priority! In very rare cases it is possible for mistakes to occur. In such an event, we are always happy to help solve the issue. Just shoot us a quick email with a description of the trouble, and a photo of the problem (if applicable) and we will work on getting things sorted out!
+ Delivery Signature Policy
We have authorized release on all of our packages. This means no signature is required and, at the discretion of the driver, packages can be left at the address if no one is there to receive them. Drivers will sometimes leave the parcel out of direct view to ensure it is safely received. If you see an item is delivered in your tracking, you will want to make sure to check behind any outdoor furniture, or bushes to see if your parcel was safely placed there. In some cases, the driver will place the package at the side or rear of the house, at a side or back door for safe delivery. All of our packages are insured, so if there ever were to be an issue, we are more than happy to help you resolve it. If a parcel is lost, we can contact the courier to open a trace and locate it, or file a claim and get you a replacement. That being said, of all the packages we send out, less than 1% ever have any issues.
+ Shipping to a Different Address
If you are looking to send a gift, or simply want your package to be delivered to a different address, simply enter your desired shipping address in check-out. Then when you get to the payment portion of the order, there is a checkbox referring to the billing address, 'Same as the shipping address.' You can uncheck this and it will open up a separate field where you can enter a different address for the billing info.
+ PO Box Shipping
The majority of packages are shipped using either FedEx or Purolator. As parcel couriers, they do not have access to the national postal service networks. With that, most PO box deliveries cannot be accommodated. The only exception to this limitation is for rural addresses. In more remote areas where FedEx and Purolator routes do not reach, the package will be handed off to a local agent to make the final delivery. In most cases, this local agent will be Canada Post, and will be able to deliver to the rural PO box. In these cases, the best thing to do in check out is to include your physical home address, and your PO Box number. That way, all bases are covered!
